Vetco Total Care Animal Hospital

Before I write my review I want the first thing that potential new customers to read is - There is no need to take your dog into another room for a lot of the stuff that vetco does . Like an ear cleaning or anal exam . Going to the vet is stressful enough for some animals and this has never been my experience at more private vets like Farmingville and Sayville . They do most everything with you and your dog unless it’s imaging or more serious . So keep in mind that there are better options when it comes to a less stress free experience for you and your pup. I recently moved so I needed to find a new local Vet and a friend recommended Trying Vetco because other local vets had a waiting period to be seen in my area . I first went to the Vetco in riverhead for one issue with my dog . I had no complaints there besides it being a very time consuming process and them taking my dog in the back multiple times which I wasn’t a fan of because my former more private vet (which I highly reccomend Sayville animal hospital they are so good) used to do everything right in front of me unless it was x-rays. If I’m being charged an arm and a leg, I wanna make sure I am seeing it being done . I’m not sure why my dog had to be taken to another private room for an anal exam. Who knows if they actually did it . To me , This isn’t normal and shows lack of confidence, knowledge and handling in front of owner . But they DID do an overall exam listening to her heart and lungs, checking her teeth and temperature which I feel is usually common when you being your animal. This was back in January and I was bringing her in for allergy related issue . Forward to March and my dog has an ear infection . I wanted to make sure I got her in to be seen on Monday and since it was a Sunday my Sayville vet was closed to call to book an appt . So wanting to secure an appt ASAP I booked one with vetco in patchogue . I figured I’d give them a try . The only thing this place has going for it is availability and appointments. If I’m paying $90 just for the initial visit, I expect a general exam like temperature , heart lungs and teeth to be checked as was done in the one in riverhead . Patchogue Did not check any of these things especially if my dog has an infection her temp should have been taken. The vet tech nurse girl was lovely very nice and honestly did more and I saw her more than the Doctor Who didn’t come in until the results of the ear swab test which she took. The dr only came in to explain what needed to be done with the medication they were giving . Then they scooped my dog up away from me to clean her ears and put meds in - in a back room where tons of other dogs were being ushered making this more stressful for my dog and I and putting my dog more at risk whatever goes in back there . I’m not sure why she had to be taken away to do this in another area. Now in comparison , I’ve brought my dog to Sayville animal Hospital for the same issue with her ear and that appointment costed me $230. At Sayville My dog never left the room we were in to begin with. Was thouroughly examined , diagnosed and treated all in one room . No ear swab test that was an extra fee had to be performed - the Dr knew what was up simply by looking . This appt for the same exact thing at vetco in patchogue costed 296 and was less then the care received . Very disappointing. Never again. I’m giving two stars and not one because my dog is feeling better and that makes me happier than one star. I think the people that are giving this clinic high-quality ratings. Don’t know what a really good Vet is like to compare .

Dr Torres and his assistant are so good with my extremely nervous dog. They are so patient and relieve vet anxiety. Valerie at the front desk is amazing too! Thank you!

The exam was thorough and everyone was nice. I am just upset that my receipt said 0 on all the things that were done on my dog. Normally you get an invoice that is itemized with what was done and the price.

I visited Vetco on a Sunday thinking it was the normal clinic, and then I’m told it’s a mobile vet clinic on Sundays? The vet they gave my dog a heartworm test although my dog had been on heartworm medication continuously, she then said that she gave me a prescription via email. I should have checked because when I did, there was no prescription there. I then paid for the service and there was no itemized receipt that I could submit to my insurance company. I called about 200 times and could not speak to anybody. All I got was a recording that said that they would contact me back and I have not been contacted back. I called the store. They gave me a number the number just put me on hold and then hung up on me. This is somewhere that I will not come back too.

If 0 stars were an option, I'd give that. I brought my dog here due to occasional limping. My appointment was for 3:30pm. I go in after about a 30 minute wait, okay, maybe they're busy. Get seen by the vet who touched a few places on my dog, said she needs blood work for medications, okay great that we're being thorough. They take her blood and tell me 20 minutes. 2 hours later I am informed that the machine is not working and they'd find out how much MORE it would cost to send it out. I left with no answers, less money, and more time wasted. Theyd like to see her in 2 weeks, i won't be returning to Vetco clinics for even a vaccination going forward.

Every visit makes me happier that chose Vetco. Dr Sagl, and every vet I’ve seen and ALL the staff especially Nick - his assistant- treat my dog with such care. I always understand everything about her plan of care and am very happy with this Facility.

Vetco in general handling medical records/vaccinations is horrible. They WILL have multiple entries of your pet and not have a clue on what vaccinations your pet needs because their "system" is being updated (since 2020 by the way). They will guilt you into getting shots when you literally have done them.

The desk staff welcomed us warmly. The vet assistant was super knowledgeable, patient and understanding. Dr Torres is the ABSOLUTE BEST. He went over Chloe with care and concern and set us at ease! I am so glad we have Vetco, specifically this one

La doctora me atendió mucho mejor

I absolutely love Petco Vetco every single one of the doctors are absolutely amazing. I bring my dog here to get all his shots and his checkups. I also bring him there to get his nails cut. They are so nice so patient very very accommodating. I have the Vetco insurance and it helps out a ton by taking off the visit fee and a discount off of everything else. I have never had a problem with his every day care for emergencies of course I go somewhere else but they are great for shots and everything else. I add a picture of the cuteness that goes here.

I couldn’t be more grateful for the care and compassion shown by the team! They treated us like family and took the time to explain everything clearly. The staff is friendly, knowledgeable, and truly dedicated to their patients. They were able to squeeze our Paddy in when no one else could! Highly recommend!

Quick and inexpensive service on a professional level. They were easy to talk to and explained my dogs care. I like how they present the charges upfront before the service so you know what you have to pay in the end.

My dog has diarrhea doctor charged 95 dollars to see him and prescribed medicine (4 pills) and asked for fecal test which came out negative. Dr told me to just call back if pills doesn’t work. When I called him after pills didn’t work they said I need to see the doctor and pay for another visit that’s ridiculous. They charged more than enough and they are asking me to pay again since they couldn’t resolve the issue. This is robbery.